The City of West Hollywood in California has recently developed the WeHo Smart City Strategic Plan to comprehensively integrate data and new technology into the city to enhance the urban experience. The Plan seeks to improve the city by addressing challenges and opportunities in sustainability, mobility, accessibility, resiliency and transparency.
How we helped
Steer was part of a team comprised of CityFi, SOM and Iteris that led the study in partnership with the City. Steer provided mobility user experience support, including workshop facilitation and strategy writing.
The Plan developed three main strategies for city operations to integrate data and new technologies across various departments and initiatives. They include:
- Create a culture of data as a smart city hall ready for the future.
- Collaborate and experiment across departments to do more with less.
- Automate processes for an exceptional customer experience.
Successes and outcomes
The vision for mobility is to create a multi-modal, well-connected community where residents can seamlessly reach destinations by a variety of mobility options. Data utilization and responsive public services strategies are suggested to accommodate for an autonomous and shared future. Recommendations include establishing a mobility data management program, expanding the curbside management pilot, adopting a data sharing policy and tools to make it easier for travelers to access mobility data, and exploring an on-demand transit pilot.
The project received the American Planning Association (APA) Technology Division’s Smart Cities Award in 2019.
Learn more about the plan at www.wehosmartcity.org.